termes et conditions

1.00 INTRODUCTION :

These Terms and Conditions form a legal agreement between you and CitizenTest.CA. They explain the rules that apply when you access this website, use our free materials, purchase Premium services, or otherwise interact with the features and content made available through the site. Please review these Terms, together with our Privacy Policy, before using the website so that you understand the rights, responsibilities, limitations, and obligations that apply to both you and CitizenTest.CA.

Welcome to CitizenTest.CA. We are an independent educational website that provides study resources and practice materials intended to help individuals prepare for the Canadian citizenship test. CitizenTest.CA is owned and operated by PerryEdge Learning, and all content, features, materials, design elements, and intellectual property available through this website are proprietary to PerryEdge Learning and protected by applicable copyright and intellectual property laws. CitizenTest.CA is a privately operated service and is not owned, operated, endorsed by, sponsored by, authorized by, or affiliated with any federal, provincial, territorial, municipal, or local government authority, agency, department, commission, bureau, division, or other public body. For assistance, you may contact us at support@citizentest.ca.

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We are a private study website that helps people prepare for their Canadian citizenship tests.

1.01 ACCEPTATION DE L'ACCORD

(A)      Review and Acceptance of These Terms.   By accessing, browsing, registering for, purchasing, or using any part of this website, including free tests, Premium services, content, software, tools, or other materials, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies or site rules incorporated by reference. You also agree to comply with all applicable laws and legal requirements relating to your use of the website and services. THIS AGREEMENT CONTAINS IMPORTANT DISCLAIMERS, LIMITATIONS OF LIABILITY, AND OTHER PROVISIONS THAT MAY AFFECT YOUR LEGAL RIGHTS. PLEASE READ IT CAREFULLY. YOUR USE OF THE WEBSITE MEANS THAT YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT ALL APPLICABLE TERMS, YOU MUST STOP USING THE WEBSITE IMMEDIATELY.

YOU ACKNOWLEDGE AND AGREE THAT SUFFICIENT AND VALUABLE CONSIDERATION EXISTS BETWEEN YOU AND CitizenTest.CA IN CONNECTION WITH THIS AGREEMENT, AND YOU EXPRESSLY CONFIRM YOUR INTENTION TO BE LEGALLY BOUND BY ALL TERMS, CONDITIONS, POLICIES, AND OTHER MATERIALS THAT FORM PART OF THIS AGREEMENT.

YOU AGREE TO USE THE WEBSITE, ITS CONTENT, SERVICES, AND ANY ASSOCIATED SOFTWARE IN ACCORDANCE WITH ALL APPLICABLE LOCAL, PROVINCIAL, FEDERAL, NATIONAL, AND INTERNATIONAL LAWS, REGULATIONS, CODES, AND LEGAL REQUIREMENTS.

(B)     Users Under 18 Require Adult Authorization.   By accessing or using the Services, you represent that you are at least 14 years of age and are legally permitted to use the Services under applicable law. If you are under the age of 18 and wish to purchase or access a Premium account, the purchase must be authorized by your parent or legal guardian, who may be required to provide a valid payment method accepted by CitizenTest.CA. By authorizing a minor’s use of the Services, the parent or legal guardian confirms that they are aware of and consent to the minor’s use of the Services and agree to be responsible for all applicable fees, charges, and obligations associated with the account and selected services.

(C)      Protection of Minors.  Our Services are intended for users who are at least 14 years old. We do not knowingly allow individuals under the age of 14 to register for an account or submit personal information through the website. If we become aware that personal information has been provided by a person under 14, we may delete the information, suspend or terminate the related account, and take any other reasonable action we consider appropriate. We handle personal information in accordance with applicable Canadian privacy laws and our Privacy Policy.

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Using the website means you accept these Terms and our Privacy Policy. Users under 18 need permission from a parent or guardian to buy Premium.

1.02 SIGNATURES, AVIS ÉLECTRONIQUES, AUTRES CONSENTEMENTS

(A)     Electronic Acceptance.  By creating a Premium account, accessing paid services, or using any free practice test or other website feature, you electronically accept these Terms and Conditions, our Privacy Policy, and any related documents incorporated by reference. This Agreement becomes effective on the earlier of the date you register an account, purchase a service, or first access any portion of the Services. You acknowledge that these documents are made available electronically and that you are able to access, review, download, save, and print them for your records.

(B)      Consent to Electronic Records and Notices.   You agree that CitizenTest.CA may provide notices, records, policy updates, amendments, account communications, transaction information, and other messages to you electronically, including by email, by posting on the website, or through your account area, instead of providing paper copies.

We may communicate with you using the email address connected to your account or purchase. Your consent to receive electronic communications remains in effect unless and until you withdraw it by contacting Customer Support. If you withdraw consent to electronic delivery, we may suspend or terminate access to the website or Services where electronic communication is necessary to provide them. Any withdrawal will apply only after we have had a reasonable opportunity to process it and will not affect notices or records already provided electronically before the withdrawal became effective.

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Registering, buying Premium, or using free tests counts as electronic acceptance of these Terms.

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We may send notices and account messages by email, website notice, or account notice.

(C)     Password Security.    If you create or receive login credentials for the website, you are responsible for keeping them confidential and secure. You are responsible for activity that occurs through your account unless the activity results from our own failure to maintain reasonable security. You agree to notify us promptly if you believe your password, account, or other security information has been lost, stolen, accessed without authorization, or otherwise compromised. CitizenTest.CA is not responsible for losses caused by your failure to protect your login information.

(D)      Keeping Your Contact Information Current.  You agree to maintain a current and accurate email address and, where applicable, other account information so that we can provide notices, records, receipts, support messages, and other communications. You may update your information through your account area or by contacting Customer Support.

(E)      Accurate and Current Information.  You agree to provide truthful, accurate, complete, and current information when registering, purchasing, requesting support, or otherwise using the Services. You also agree to update your information when needed. If CitizenTest.CA reasonably believes that information provided by a user is false, misleading, incomplete, outdated, or deceptive, we may suspend or terminate the account, refuse current or future service, cancel or decline pending transactions, and take any other action we consider appropriate under these Terms.

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Keep your password private and tell us quickly if your account may have been accessed without permission.

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Keep your account details accurate and do not provide false or misleading information.

1.03 AUCUNE AFFILIATION GOUVERNEMENTALE – LE MANUEL PROVINCIAL RÉGIT.

CitizenTest.CA is not a government website and is not affiliated with, endorsed by, authorized by, or connected to any government authority that creates, administers, processes, supervises, or evaluates the Canadian citizenship test or citizenship application process. References on this website to the Canadian citizenship test, citizenship requirements, application procedures, official study materials, government policies, laws, regulations, or related topics are provided for educational and informational purposes only. When we summarize or explain information relating to Canadian citizenship, we do so based on publicly available government materials and our own interpretation of those materials. You acknowledge that our summaries, explanations, and study resources may not reflect every update, exception, interpretation, policy change, or legal requirement, and you agree that the official Discover Canada study guide, Immigration, Refugees and Citizenship Canada (IRCC), applicable legislation, regulations, and official government resources remain the authoritative sources of information.

Our practice tests and learning tools are intended to support study and preparation. We do not claim that the questions, answers, wording, order, format, or difficulty level on our website will match any official examination. The materials are designed to help you review concepts that may be relevant to the Canadian citizenship test, but no practice resource can predict the exact content of an official test or guarantee a particular result.

We aim to provide useful preparation materials that reflect important concepts commonly found in the official study guide and related resources. However, official examinations may use different wording, updated rules, different emphasis, or questions that are not included in our materials. You are responsible for reviewing the official Discover Canada study guide and other applicable government resources in addition to any preparation tools offered by CitizenTest.CA.

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We are not a government site. Always rely on the official study guide and government resources as the final source.

2.0 LICENCE D'UTILISATION LIMITÉE

1. CitizenTest.CA grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the website and Services solely for your own personal, educational, non-commercial test preparation, and only in accordance with these Terms. This license permits temporary access to the materials made available through the website or related applications, but it does not transfer ownership of any content, software, design, questions, explanations, documents, or other materials to you.
2. This permission is a license only and may be revoked if you, or anyone using your account or acting on your behalf, engage in prohibited conduct, including any of the following:
   1. copy, reproduce, republish, modify, display, post, distribute, or create derivative works from the materials;
   2. use any website content, test material, software, or learning resource for commercial purposes or public display;
   3. attempt to reverse engineer, decompile, extract source code from, interfere with, adapt, translate, or tamper with any software, system, or technical feature of the website;
   4. remove, obscure, alter, or interfere with copyright notices, trademarks, proprietary notices, or other intellectual property markings;
   5. transfer materials to another person, share account access, or mirror, host, cache, or store our materials on another website, server, platform, or system;
   6. use our proprietary content, questions, explanations, layouts, programs, or learning methods to build, train, fine-tune, improve, or support any artificial intelligence, machine learning model, competing service, or similar product;
   7. publish or conduct benchmarking, performance testing, comparative analysis, scraping analysis, or similar testing of the website or Services without our written consent;
   8. violate any applicable law, regulation, rule, or legal requirement;
   9. collect, store, harvest, or misuse personal information about other users without lawful authority and consent;
   10. use another person’s account, impersonate another person or organization, misrepresent your identity, or falsely describe your affiliation with any person or entity;
   11. create an account using false, misleading, or deceptive information;
   12. scrape, crawl, mine, extract, copy, or compile website content, user information, questions, answers, explanations, or other data by manual or automated means;
   13. upload, distribute, transmit, or attempt to use viruses, malicious code, harmful files, automated scripts, or other technology intended to interfere with, damage, overload, or disrupt any system, data, hardware, software, or network;
   14. interfere with the website, servers, networks, security features, authentication measures, or technical operations, including by probing, scanning, stress testing, bypassing restrictions, or attempting unauthorized access.
3. Your license automatically ends if you breach these Terms, and CitizenTest.CA may suspend or terminate your account or access at any time where permitted by law. Upon termination, you must stop using the materials and delete or destroy any downloaded, copied, printed, or stored materials in your possession or control.
4. If a violation is serious, unlawful, harmful to our systems, disruptive to other users, damaging to our business, or related to unauthorized access, scraping, copying, security attacks, or misuse of data, we may investigate, preserve evidence, restrict access, remove content, disclose relevant information where legally permitted, cooperate with payment processors, hosting providers, regulators, or law enforcement, and pursue any legal or equitable remedies available to us.
5. Accounts and materials are for individual personal use only unless CitizenTest.CA has expressly approved a separate business, institutional, classroom, or multi-user arrangement. You may not share a free or Premium account among multiple users, resell access, use the account for business purposes, or use the materials for any purpose other than your own Canadian citizenship test preparation. Excessive access patterns, unusual usage, shared credentials, or suspected misuse may result in account restrictions or termination.
6. Nothing in these Terms creates an agency, partnership, joint venture, employment, franchise, fiduciary, or similar relationship between you and CitizenTest.CA.

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You may use our materials for personal study only. You may not copy, scrape, resell, share, reverse engineer, or misuse the website or account access.

2.1 LIENS.

The website may contain links to third-party websites, services, tools, products, resources, or content that are not owned or controlled by CitizenTest.CA. Those third-party destinations may have their own terms, privacy policies, fees, practices, and requirements. You are responsible for reviewing and following any terms that apply when you leave our website or interact with a third party. CitizenTest.CA does not control third-party websites and is not responsible for their content, accuracy, availability, transactions, security, privacy practices, products, services, or any loss or issue that may arise from your use of them.

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Links may take you to websites we do not control. Their rules and risks are separate from ours.

2.2 AMENDEMENTS

CitizenTest.CA may update, revise, add to, remove from, or otherwise modify these Terms from time to time. Updated Terms may be posted on the website, on this page, within an account area, or, where we consider it appropriate, sent to the email address associated with your account or purchase. Unless otherwise stated, changes become effective when posted or otherwise made available. Your continued use of the website or Services after updated Terms are published means that you accept the revised Terms. For that reason, you should review this page periodically to stay informed of the Terms currently in effect.

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We may update these Terms. If you keep using the website after an update, you accept the updated version.

2.4 NOTRE PROPRIÉTÉ INTELLECTUELLE

The website may display names, trademarks, service marks, logos, graphics, branding, designs, and other identifiers owned by CitizenTest.CA, PerryEdge Learning, our affiliates, licensors, or third parties. Your access to the website does not grant you any right, license, permission, or authority to use any trademark, service mark, logo, brand element, trade name, or similar identifier without the prior written consent of the applicable owner.

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You may not use our names, logos, branding, or marks without written permission.

2.5 NOTRE CONTENU

The website and Services include content, text, practice questions, explanations, software, graphics, layouts, learning methods, downloadable materials, and other resources protected by copyright, trademark, trade secret, and other intellectual property laws in Canada and other jurisdictions. Except as expressly permitted by these Terms, you may not copy, republish, redistribute, sell, license, display, reproduce, scrape, train systems on, or otherwise use our content. Your use of the website gives you access only; it does not give you ownership of any content, marks, software, data, design, or intellectual property belonging to CitizenTest.CA or its licensors.

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Our content belongs to us or our licensors. You may use it only for personal study as allowed by these Terms.

3.0 SERVICES PREMIUM

(A)     Premium Features and Plans.  CitizenTest.CA may provide free study materials as well as paid products, memberships, subscriptions, upgrades, downloads, practice tools, simulations, study resources, and other features that we may refer to as “Premium.” Premium plans may include additional content or functionality beyond the free version of the website. Available features, plan names, pricing, eligibility, guarantee terms, access periods, and promotional offers may vary and may be updated at any time. Current information may be available on our website, including at https://www.citizentest.ca/premium/. PDF or digital materials, where offered, are provided electronically only unless we expressly state otherwise.

(B)     Prices and Payment Method.  Prices, features, promotions, discounts, and plan availability may be modified, added, discontinued, or withdrawn at any time without prior notice. By purchasing a Premium product or service, you authorize CitizenTest.CA and its payment processors to charge the payment method you provide for all applicable fees, taxes, and charges associated with the purchase. Unless a Premium plan is expressly identified as a subscription or automatically renewing service, Premium access is provided on a one-time payment basis and will not renew automatically. Before completing a purchase, you are responsible for reviewing the applicable pricing, access period, included features, eligibility requirements, and any terms that apply to the selected plan.

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Premium plans, prices, features, and promotions may change. Check the website before buying.

4.0 POLITIQUE DE REMBOURSEMENT/ANNULATION ET GARANTIE PASS

(A) Garantie de réussite :   CitizenTest.CA may offer a Pass Guarantee with certain qualifying Premium plans. The Pass Guarantee is a limited refund program and applies only when all stated requirements are satisfied. To qualify, the customer must meet each of the following conditions:

1. The customer must have purchased a plan that expressly includes the Pass Guarantee at the time of purchase.
2. The customer must complete the required CitizenTest.CA guided preparation program, including all required practice tests and Exam Simulation components connected to the plan.
3. The customer must fail the applicable official Canadian citizenship test and provide accurate official proof of the failed attempt.
4. The customer must email support@citizentest.ca and request review under the Pass Guarantee. The most recent completion of the required CitizenTest.CA tests should occur no earlier than 30 days before the official exam date. CitizenTest.CA will review the request and determine, in its discretion and based on the applicable rules, whether the customer qualifies. We may update, modify, limit, or discontinue the Pass Guarantee rules or program at any time, with changes posted on the website where appropriate.
5. The customer must be the primary purchaser or primary account holder. Additional users, family-sharing users, complimentary accounts, gifted secondary accounts, or other non-primary users are not covered by the Pass Guarantee unless we expressly state otherwise in writing.

(B) Politique de remboursement :    Except where the Pass Guarantee applies or where required by applicable law, CitizenTest.CA generally does not provide refunds for digital products, Premium access, practice materials, subscriptions, or services once access has been provided. Because digital access is delivered quickly and account access may begin immediately, refunds are considered only in limited cases and at CitizenTest.CA’s discretion. We may consider a refund where a material technical issue prevents delivery or use of the purchased product and the issue cannot reasonably be resolved after you contact us for support.

1. Non-delivery: if an email, login, or digital access message is not received because of a technical issue, contacting support will usually allow us to help restore or provide access.
2. Major technical defect: if a digital file, feature, or material is materially defective, the issue must be reported to support so we can review, correct, reissue, replace, or otherwise address the problem where appropriate.
3. Material mismatch: if a purchased product is materially different from how it was described on the purchase page, the issue must be reported within 14 days of purchase with clear supporting details.

Refunds are not normally issued for reasons based on preference, expectations, change of mind, lack of use, scheduling, or circumstances unrelated to product delivery or functionality. Examples of situations that generally do not qualify for a refund include:

1. You changed your mind after purchase;
2. You purchased the wrong product or purchased by mistake;
3. You did not use the service, did not have enough time to study, or did not find the service suitable for your personal expectations;
4. You want the funds returned for another purpose or because your plans changed.

If a refund request is approved, CitizenTest.CA will determine whether the refund is full or partial and will process the approved amount within a reasonable time, usually within 14 business days. Once a refund is issued, Premium access may be downgraded, suspended, or removed. By purchasing through the website, you acknowledge that you have had an opportunity to review this Refund Policy and the other Terms that apply to your purchase.

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Refunds are limited. The Pass Guarantee applies only if the listed requirements are met.

(C)     Cancellation policy for recurring purchases.   If you purchase a plan that renews automatically, you may cancel future renewal by following the cancellation instructions in your account area or by emailing support@citizentest.ca with the account name and email address connected to the purchase. Cancellation stops future renewal charges but does not automatically create a refund for charges already processed. To avoid the next renewal charge, you should cancel sufficiently before the renewal date and, where available, disable auto-renewal through the website. Once a renewal payment has been processed, refund requests are reviewed under the Refund Policy above and are not guaranteed.

(D)     End of Premium Access Upon Cancellation or Non-Payment.   If you cancel a renewing plan or if a renewal payment fails, is reversed, is withdrawn, or is not completed, CitizenTest.CA may end, suspend, or downgrade Premium access on or after the applicable renewal date or failed payment date.

(E)      Automatic Renewal Responsibility.  If a customer purchases a subscription or other automatically renewing plan, the customer is responsible for monitoring the renewal date and disabling renewal when Premium services are no longer wanted. CitizenTest.CA may be unable to provide a refund for automatic renewal charges where the customer did not cancel before the renewal was processed.

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For subscriptions, cancel before renewal if you do not want another charge. Processed renewal payments are not automatically refundable.

4.1 RÉTROCESSIONS

AS DESCRIBED ELSEWHERE IN THESE TERMS, CitizenTest.CA GENERALLY DOES NOT PROVIDE REFUNDS EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR WHERE REQUIRED BY APPLICABLE LAW. IF YOU BELIEVE THAT A CHARGE, PAYMENT, RENEWAL, PURCHASE, OR OTHER ACCOUNT TRANSACTION WAS MADE IN ERROR, YOU AGREE TO CONTACT CitizenTest.CA FIRST SO THAT WE MAY REVIEW THE MATTER AND ATTEMPT TO RESOLVE IT. YOU AGREE NOT TO INITIATE A CHARGEBACK, PAYMENT REVERSAL, OR PAYMENT DISPUTE FOR A CHARGE THAT WAS VALIDLY AUTHORIZED AND PROCESSED IN ACCORDANCE WITH THESE TERMS. IF YOU INITIATE A CHARGEBACK OR PAYMENT REVERSAL IN BREACH OF THESE TERMS, WE MAY SUSPEND OR TERMINATE YOUR ACCOUNT, CONTEST THE CHARGEBACK, PROVIDE RELEVANT TRANSACTION INFORMATION TO THE APPLICABLE PAYMENT PROCESSOR OR FINANCIAL INSTITUTION, RECOVER ANY OUTSTANDING AMOUNTS OWED TO US, AND SEEK REIMBURSEMENT OF REASONABLE COSTS, FEES, LOSSES, OR EXPENSES INCURRED AS A RESULT OF THE CHARGEBACK, TO THE EXTENT PERMITTED BY LAW. IMPROPER, ABUSIVE, OR FRAUDULENT CHARGEBACK ACTIVITY MAY RESULT IN THE SUSPENSION OR TERMINATION OF ACCESS TO BOTH FREE AND PREMIUM SERVICES.

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Contact us first about billing issues. Improper chargebacks may lead to account restrictions.