We understand that sometimes circumstances may change and you may need to request a refund. However, please note that our online course is non-refundable unless you have failed your Canadian Citizenship Test after completing our program. This is a part of our “Pass your test or your money back” promise.
Refund Eligibility
You are eligible for a refund If you completed our entire training course (with at least 100% completion prior to sitting your test) but then failed your official IRCC Citizenship Test. Please note that you will also be required to provide proof of failure which includes proof of official notice given to you by the Test Officials. Upon verifying your completion of our training course, we will refund your purchase. Our refund policy is valid for 30 days after you receive confirmation that you have failed the test.
Ineligible for Refund
We recommend that you carefully review the course information and ensure that it meets your needs prior to purchasing. If you have any questions or concerns about the course, please contact us before purchasing.
We cannot issue a refund if you:
- Change your mind about the course
- Find the course is not suitable for your needs
- Are unable to complete the course
- Did not fully read the course details and requirements before purchasing
If there is a technical issue with the course, please contact our customer support team. We will do our best to resolve the issue and ensure that you are able to fully access and complete the course.